WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Weight & Wellness Inc. makes no representations or warranties in relation to the medical information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.
SHIPPING: We ship all items usually within 1 business day of an order placement. If there is a general delay happening on our end it will be clearly stated on our website. We ship through USPS (the United States Postal Service). Packages under 1 pound go First Class Mail (3-5 day service), and packages over 1 pound ship via Priority Mail (2-3 day service). Overnight shipping is not an option on the web site, but we can accommodate for this over the phone if need be.We can add a signature requirement to packages upon request.
INTERNATIONAL SHIPPING: We do ship globally. However, we can’t keep up to date on every country’s laws regarding CBD. Make sure to check your country’s legal status of cannabidiol (CBD) before ordering with us. We are not liable for know the legal status of CBD in every country. It is your responsibility to know your country’s laws before ordering with us.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen) we will absolutely re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended customer. This scenario happens fairly often. Wind storms can also cause the package to roll over into a bush or off a front porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the order was placed online by a customer, than the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. So please, when ordering, make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read back your shipping address (and other ordering information) and double check that it is 100% correct every time.
RETURNS: We accept returns and offer a full refund back on all items. All returned items must be returned here within 14 days, and the customer will receive a 100% refund for all unused portions. For example, if a bottle or bag is 25% gone, a 75% refund will be given. If it is unopened or unused at all, a 100% refund will be given. Customers are responsible for the shipping cost of sending the items back to our store.
Weight & Wellness Inc. collects information from our shoppers in order to fulfill your orders, and from people who opt in to our mailing list for occasional email messages about our products, and our website. This information is only used for the above-mentioned purposes in order to provide you with the best customer service possible. It is never used in any other way. All information is kept private from all third parties. We will never sell, rent, or share any information from any of our users or our customers, ever. We hate spam as much as you do.